How To Report Fraud on Personal and Small Business Accounts
Contact us immediately if you suspect fraud on your account(s) or you responded to a suspicious email, text message, or phone call. When you call, we will review your accounts, identify all unauthorized transactions, and help keep your accounts secure. If you have already submitted a fraud claim, review these common questions.
Go to report commercial account fraud if you suspect fraud on your commercial account.
If you live or are traveling outside the U.S., call us toll-free from most countries
We accept all relay calls, including 711.
Checking account or card fraud
| Checking account, savings account, debit or ATM card fraud | Personal accounts 1-707-346-4581 Small Business accounts 1-707-346-4581 |
| Credit card fraud | 1-707-346-4581 |
| Atlantic First Bank Online® services fraud | Suspicious or unauthorized activity with a Atlantic First Bank online service, such as: Bill Pay, Zelle®, online transfers, online wires, or online profile changes 1-707-346-4581 |
Suspicious emails, texts, and phone calls
Email or texts messages
If you responded to a suspicious email or text message by clicking a link, opening an attachment, or providing personal or account information, call us immediately at 1-707-346-4581.
If you did not respond, forward the suspicious email or text message to reportphish@atlanticfirstbank.com. You will receive an automated response.1
Phone call
If you received a suspicious phone call and you shared personal or account information, call us immediately at 1-707-346-4581.
Learn more about bank imposter scams.
Elder and dependent adult financial abuse
If you or someone you know is experiencing financial abuse on Atlantic First Bank account, call us immediately at 1-707-346-4581.
Questions about fraud claims
Who can I call if I have questions about my open card claim
Credit card fraud claims: 1-707-346-4581
Monday-Friday: 7:00 a.m.-12:00 a.m. EST
Debit card fraud claims: 1-707-346-4581
Monday-Friday: 7:00 a.m.-12:00 a.m. EST
Saturday: 9:00 a.m.-8:00 p.m. EST
You can review the status of your debit card claim online.
How long is the claims process?
We will work quickly to resolve your claim within 10 business days of submission. If we need more time, we’ll apply a temporary credit to your account after 10 business days.
How can I prevent fraud?
Visit our fraud prevention tips for some easy ways to protect your accounts.
1. Please note that due to technical reasons, some email messages forwarded to reportphish@atlanticfirstbank.com may be rejected by our server. If this occurs, please delete the suspicious email or text message. Atlantic First Bank regularly works to detect fraudulent emails and websites. Thank you for taking steps to protect your personal and financial information.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
QSR-1121-01???
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